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Shipping & Returns

 

Delivery

Delivery is free to UK addresses excluding P.O Boxes.

Our standard dispatch time is 7 - 10 days. At busy times or for larger items, our dispatch times may be 14 days or longer. On receipt of an order an email will be sent to the customer acknowledging the order and advising the anticipated dispatch date. Please contact info@cairnwooddesign.co.uk should you require your order by an earlier date.

All items are posted via Royal Mail. For delivery outside of the Mainland UK please send an email to info@cairnwooddesign.co.uk for delivery costs. International orders may be subject to duties and taxes which are outside of our control. The customer is liable for any import duties or tax which may be applied in their country.

Returns Policy

In the unlikely event that your product is lost or damaged in transit please contact us at info@cairnwooddesign.co.uk. In the case of non-delivery please wait 21 days from the date of the despatch of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

If you have changed your mind, goods may be returned within 7 working days from receipt. You will receive a full refund not including the cost of the return postage and packing and providing all goods are carefully repackaged and returned to us in their original packaging and in a re-saleable condition. Please email info@cairnwooddesign.co.uk to notify us of your return and to obtain the return delivery address. Please note that personalised items are non-returnable.

 

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